Effective Date: 01/June/2026
Thank you for shopping with VIBRIX. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy to understand how we process, ship, and deliver your orders.
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1. Order Processing
All orders are processed within 2 business days** after payment confirmation.**
- Orders placed on weekends or public holidays will be processed on the next business day.
- During sales, festivals, or high-demand periods, processing times may be slightly longer.
- If there is a delay in processing your order, we will notify you via email or WhatsApp.
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# 2. Shipping Methods
We partner with reliable courier services to deliver your orders across India.
Available shipping options may include:
- Standard Shipping
- Express Shipping (where available)
- Cash on Delivery (COD), if offered
The available shipping methods will be displayed during checkout based on your delivery location.
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# 3. Delivery Timeframes
Estimated delivery times after dispatch are:
- Metro Cities: 5 Business days
- Other Cities & Towns: 5–7 Business days
- Remote Areas: 7-10 Business days
These delivery timelines are estimates and may vary depending on the courier partner and delivery location.
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# 4. Shipping Charges
Shipping charges are calculated during checkout.
- Free Shipping on orders above ₹1999 (if applicable)
Any applicable shipping charges will be displayed before payment is completed.
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# 5. Order Tracking
Once your order has been shipped, you will receive:
- An order dispatch confirmation email and/or WhatsApp message.
- A tracking number.
- A tracking link to monitor your shipment in real time.
If you do not receive tracking information within 24 HOURS after dispatch, please contact us.
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# 6. Delivery Delays
While we strive to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
- Adverse weather conditions
- Public holidays
- Natural disasters
- Government restrictions
- Courier operational delays
- Incorrect or incomplete shipping addresses
In such cases, we will make reasonable efforts to keep you informed of the updated delivery status.
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# 7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an incorrect address, phone number, or PIN code is provided:
- Delivery may be delayed.
- Additional shipping charges may apply if the package is returned and needs to be re-shipped.
- We are not responsible for delays caused by incorrect information provided by the customer.
Please contact us as soon as possible if you need to update your shipping details after placing an order.
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# 8. Failed Delivery Attempts
If the courier is unable to deliver your package after multiple delivery attempts:
- The shipment may be returned to us.
- We will contact you to arrange re-delivery.
- Additional shipping charges may apply for re-shipping, where applicable.
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# 9. Damaged or Missing Packages
If your order arrives damaged or appears to have been tampered with:
- Please do not accept the package if it is visibly damaged.
- If accepted, contact us within 24 hours of delivery.
- Include your order number and photographs/video of the package and product to help us investigate.
We will work with the courier partner to resolve the issue as quickly as possible.
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# 10. International Shipping
Currently, VIBRIX ships only within India. We do not offer international shipping at this time.
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# 11. Contact Us
If you have any questions regarding shipping or your order, please contact us:
Business Name: VIBRIX
Email: customer.support@vibrix.in
WhatsApp: +91-8800640304
Business Address: WE-40, Uttam Nagar, New Delhi – 110059
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Thank you for choosing VIBRIX. We appreciate your trust and will make every effort to ensure your order reaches you safely and on time.