Effective Date: 01 June 2026
At VIBRIX, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read this policy carefully before requesting a return, exchange, or refund.
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# 1. Return Eligibility
You may request a return if the following conditions are met:
- The request is made within 3 days of receiving your order.
- The product is unused, unwashed, and unworn.
- All original tags, labels, and packaging are intact.
- The product is returned in the same condition in which it was delivered.
- A valid proof of purchase or order number is provided.
Products that do not meet these conditions may not be eligible for return.
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# 2. How to Request a Return
To initiate a return:
1. Email us at returns@Vibrix.in or contact us via WhatsApp.
2. Include your:
- Order Number
- Reason for return
- Photos or videos (if the item is damaged, defective, or incorrect)
3. Our support team will review your request and provide further instructions.
Please do not return products without receiving confirmation from our customer support team.
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# 3. Return Timeframe
Return requests must be submitted within 3 days of the delivery date.
Requests received after this period may not be accepted unless required under applicable consumer protection laws.
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# 4. Exchange Policy
Eligible products may be exchanged for:
- A different size
- A different color (subject to availability)
- The same product if it was received damaged or defective
If the requested replacement is unavailable, we may offer:
- Store credit, or
- A refund, depending on the circumstances.
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# 5. Refund Process
Once your returned item is received and inspected, we will notify you of the outcome.
If your return is approved:
- The refund will be issued to your original payment method.
- Refunds are typically processed within 7 business days.
- Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
Shipping charges, if any, are generally non-refundable unless the return is due to our error or a defective product.
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# 6. Damaged, Defective or Incorrect Products
If you receive:
- A damaged product
- A defective product
- An incorrect item
Please contact us within 24 hours** of delivery.**
Include:
- Your order number
- Clear photographs or videos of the product
- Photographs of the shipping package, if applicable
After verification, we will arrange an appropriate resolution, which may include:
- Replacement
- Exchange
- Full refund
at no additional cost to you.
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# 7. Non-Returnable Items
The following items are generally not eligible for return unless they are damaged, defective, or incorrectly delivered:
- Customized or personalized products
- Gift cards
- Final sale or clearance items
- Products showing signs of use, washing, alteration, or damage caused after delivery
- Items returned without original tags or packaging
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# 8. Return Shipping Costs
If the return is due to:
### Our Error
Examples include:
- Wrong product delivered
- Damaged item
- Manufacturing defect
We will arrange the return pickup or bear the return shipping cost.
### Customer Preference
Examples include:
- Incorrect size ordered
- Change of mind
- Preference for another color or design
The customer may be responsible for return shipping charges unless otherwise stated.
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# 9. Cancellation Policy
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation may no longer be possible and the Return Policy will apply instead.
If a cancellation request is approved before dispatch, any applicable refund will be processed to the original payment method.
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# 10. Refund Exceptions
Refunds may be refused if:
- The returned product does not satisfy the eligibility criteria.
- The item is returned in a used or damaged condition not caused by us.
- Required supporting information is not provided.
- The return request falls outside the applicable return period.
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# 11. Contact Us
For any return, exchange, or refund-related questions, please contact us:
Business Name: VIBRIX
Email: returns@vibrix.in
WhatsApp: +91-8800640304
Business Address: WE-40, Uttam Nagar, New Delhi – 110059
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Thank you for shopping with VIBRIX. We appreciate your trust and are committed to resolving any genuine concerns fairly, promptly, and in accordance with applicable consumer protection laws.