Effective Date: 01 June 2026
At VIBRIX, we want you to shop with confidēnce. If you’re not completely satisfied with your purchase, we’re here to help with a simple and transparent return process.
Return Eligibility
To qualify for a return, your item must meet the following conditions:
✓ Return request submitted within 3 days of delivery
✓ Product is unused, unwashed, and unworn
✓ Original tags, labels, and packaging are intact
✓ Item is returned in the same condition as received
✓ Valid order number or proof of purchase is provided
Please note that items not meeting these requirements may not be eligible for return.
How to Request a Return
To initiate a return:
Step 1: Email us at returns@vibrix.in or contact us via WhatsApp.
Step 2: Share the following details:
• Order Number
• Reason for Return
• Photos or videos (for damaged, defective, or incorrect items)
Step 3: Our support team will review your request and provide further instructions.
Please do not ship products back without prior approval from our support team.
Return Window
Return requests must be raised within 3 days of delivery.
Requests submitted after this period may not be accepted unless required under applicable consumer protection laws.
Exchange Policy
Eligible products may be exchanged for:
• A different size
• A different color (subject to availability)
• The same item if received damaged or defective
If a replacement item is unavailable, we may offer:
• Store Credit
• Refund
• Alternative Exchange Option
Refund Process
Once we receive and inspect your returned product, we’ll notify you regarding the status of your refund.
Approved refunds are processed:
✓ To the original payment method
✓ Within 7 business days of approval
Please note that banks and payment providers may require additional time to reflect the refunded amount in your account.
Shipping charges are non-refundable unless the return is due to our error or a manufacturing defect.
Damaged, Defective or Incorrect Products
Received an incorrect or damaged item?
Please contact us within 24 hours of delivery.
Kindly provide:
• Order Number
• Product photographs
• Short video (if applicable)
• Images of the shipping package
Once verified, we will arrange one of the following at no additional cost:
✓ Replacement
✓ Exchange
✓ Full Refund
Non-Returnable Items
The following items are generally not eligible for return unless damaged or incorrectly delivered:
• Customized or personalized products
• Gift Cards
• Clearance and Final Sale items
• Used, washed, or altered products
• Items returned without original packaging or tags
Return Shipping Costs
If the issue is on our end
Examples include:
• Wrong product delivered
• Damaged product
• Manufacturing defect
In these cases, VIBRIX will arrange the pickup or bear the return shipping cost.
Customer Preference Returns
Examples include:
• Ordered the wrong size
• Changed your mind
• Preference for another design or color
Customers may be responsible for return shipping costs unless otherwise specified.
Order Cancellation
Orders can be cancelled before dispatch.
Once an order has been shipped, cancellation may no longer be possible, and our Return Policy will apply instead.
If a cancellation request is approved before dispatch, the refund will be initiated to the original payment method.
Refund Exceptions
Refund requests may be declined if:
• The product fails to meet return eligibility requirements
• The item has been used, washed, or damaged after delivery
• Supporting information is not provided
• The request is made outside the eligible return period
Contact Us
For returns, exchanges, or refund assistance, feel free to reach out.
VIBRIX
📧 returns@vibrix.in
📱 +91 88006 40304
📍 WE-40, Uttam Nagar, New Delhi – 110059
Thank you for choosing VIBRIX.
We appreciate your trust and remain committed to providing a seamless shopping experience backed by responsive customer support and fair policies.