Privacy Policy
Effective Date: 01 June 2026
At VIBRIX, your privacy matters to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
By accessing our website, placing an order, or interacting with our services, you agree to the practices outlined in this Privacy Policy.
Information We Collect
We may collect certain information when you browse our website, create an account, place an order, or contact us.
Personal Information
This may include:
• Full Name
• Email Address
• Phone Number
• Shipping Address
• Billing Address
• Payment Information (processed securely through authorized payment providers)
• Order History
Automatically Collected Information
When you visit our website, we may automatically collect:
• IP Address
• Browser Type
• Device Information
• Operating System
• Website Activity
• Pages Viewed
• Time Spent on Site
• Referral Sources
• Cookies and Similar Technologies
How We Use Your Information
We use your information to:
✓ Process and fulfill orders
✓ Deliver purchased products
✓ Process payments securely
✓ Provide customer support
✓ Send order confirmations and shipping updates
✓ Respond to inquiries
✓ Improve our website experience
✓ Prevent fraud and unauthorized transactions
✓ Personalize your shopping experience
✓ Send promotional communications where permitted or with your consent
We only process personal information for legitimate business purposes and in accordance with applicable laws.
Cookies
VIBRIX uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:
• Remember your preferences
• Maintain shopping cart functionality
• Improve website performance
• Understand visitor behavior
• Measure marketing effectiveness
You may disable cookies through your browser settings; however, certain features of our website may not function properly if cookies are disabled.
Third-Party Services
To operate efficiently, we rely on trusted third-party providers.
These may include:
• Shopify
• Payment Gateways
• Shipping & Logistics Partners
• Analytics Providers
• Email Marketing Platforms
• Customer Support Tools
These providers may process your information solely for the purpose of delivering services on our behalf and are expected to maintain appropriate security standards.
We encourage users to review the privacy policies of these third-party services where applicable.
Payment Security
Your payment security is important to us.
VIBRIX does not store or have access to complete card details, UPI credentials, or banking information.
Payments are processed through secure and authorized payment partners using industry-standard encryption and security practices.
Data Security
We implement reasonable technical and organizational safeguards to protect your information against:
• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction
While we take data protection seriously, no online transmission or storage method can be guaranteed to be 100% secure.
Data Retention
We retain personal information only for as long as necessary to:
• Complete orders
• Provide customer support
• Meet legal and tax obligations
• Resolve disputes
• Enforce agreements
Information that is no longer required will be securely deleted or anonymized whenever reasonably practicable.
Your Rights
Subject to applicable laws, you may have the right to:
✓ Access your personal information
✓ Request corrections
✓ Update account details
✓ Request deletion of personal information where legally permissible
✓ Withdraw consent for specific processing activities
✓ Opt out of marketing communications
To exercise any of these rights, please contact us using the details below.
Children’s Privacy
VIBRIX does not knowingly collect personal information from individuals under the age of 18 years.
If we become aware that information has been collected from a minor without appropriate consent, we will take reasonable steps to remove such information.
Marketing Communications
If you subscribe to our newsletter or promotional communications, we may occasionally send:
• New Arrivals
• Product Launches
• Exclusive Offers
• Sale Announcements
• Brand Updates
You may unsubscribe at any time by clicking the Unsubscribe link included in our emails or by contacting us directly.
Third-Party Links
Our website may contain links to external websites.
VIBRIX is not responsible for the privacy practices, content, or security measures of third-party websites.
We encourage users to review their privacy policies before sharing personal information.
Updates to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, or website features.
Updated versions will be posted on this page along with the revised Effective Date.
Continued use of our website following any updates constitutes acceptance of the revised Privacy Policy.
Contact Us
For any questions, requests, or concerns regarding this Privacy Policy or how your information is handled, please contact us.
VIBRIX
📧 customer.support@vibrix.in
📱 +91 88006 40304
📍 New Delhi, India
Thank you for trusting VIBRIX.
We are committed to protecting your personal information and providing a secure, transparent, and enjoyable shopping experience.