Privacy Policy
Effective Date: 01 June 2026
Welcome to VIBRIX ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with us.
By using our website, you agree to the practices described in this Privacy Policy.
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# 1. Information We Collect
We may collect the following types of information:
### Personal Information
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:
- Full Name
- Email Address
- Phone Number
- Shipping Address
- Billing Address
- Payment Information (processed securely through our payment partners)
- Order History
### Automatically Collected Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Time Spent on Website
- Referral Source
- Cookies and Similar Technologies
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# 2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver purchased products
- Process payments
- Provide customer support
- Send order confirmations and shipping updates
- Respond to inquiries
- Improve our website and services
- Prevent fraud and unauthorized transactions
- Personalize your shopping experience
- Send promotional emails or marketing communications (only where permitted or with your consent)
We will only use your personal information for legitimate business purposes and in accordance with applicable laws.
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# 3. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:
- Remember your preferences
- Keep items in your shopping cart
- Improve website performance
- Understand visitor behavior
- Measure marketing effectiveness
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
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# 4. Third-Party Services
We use trusted third-party service providers to operate our business efficiently.
These may include:
- Shopify (website hosting and e-commerce platform)
- Payment gateways
- Shipping and logistics partners
- Analytics providers
- Email marketing providers
- Customer support platforms
These providers may process your information only as necessary to perform services on our behalf and are expected to maintain appropriate security measures.
We encourage you to review the privacy policies of these third-party providers where applicable.
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# 5. Payment Security
We do not store or have direct access to your complete credit card, debit card, UPI, or banking credentials.
Payments are securely processed through authorized payment service providers using industry-standard encryption and security practices.
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# 6. Data Security
We take reasonable technical and organizational measures to protect your personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
While we strive to protect your information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.
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# 7. Data Retention
We retain personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal, accounting, or tax obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, we will securely delete or anonymize it where reasonably practicable.
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# 8. Customer Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Update your account details
- Request deletion of your personal information where legally permissible
- Withdraw consent for certain data processing activities
- Opt out of marketing communications at any time
To exercise these rights, please contact us using the details below.
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# 9. Children's Privacy
Our website is not intended for individuals under the age of 18 years.
We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it.
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# 10. Marketing Communications
If you subscribe to our newsletter or promotional communications, we may occasionally send you:
- Product launches
- New arrivals
- Promotional offers
- Sale announcements
- Brand updates
You may unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting us directly.
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# 11. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
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# 12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.
The updated version will be posted on this page along with the revised Effective Date.
Your continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.
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# 13. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:
Business Name: VIBRIX
Email: customer.support@vibrix.in
Address: New Delhi, India
Whatsapp: +91-8800640304
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Thank you for trusting VIBRIX. We value your privacy and are committed to protecting your personal information while providing a safe and enjoyable shopping experience.